SQL Server Performance

Responsibilities for L3 Position as DBA

Discussion in 'SQL Server 2005 General DBA Questions' started by y.koteswarrao, Jan 25, 2010.

  1. y.koteswarrao New Member

    Hi,can any one tell me what would be the roles and responsibilites as a DBA for L3 position.
    Koteswar Rao
  2. FrankKalis Moderator

    Isn't there any description in the job specs?
    L3 usually only means that you are acting as third line of support.
  3. Luis Martin Moderator

    What L3 means?
  4. FrankKalis Moderator

    [quote user="Luis Martin"]
    What L3 means?
    I only know this as "Level 3".
  5. arunyadav Member

    [quote user="y.koteswarrao"]
    Hi, can any one tell me what would be the roles and responsibilites as a DBA for L3 position.
    Koteswar Rao
    Hello Koteswar,
    Details of the job responsibilities should be provided to you during the initial interaction for the specified role (in case of an interview).
    Generally, the support levels and their responsibilities are as under (DBA is no exception)
    Tier-1 Support: It is the initial support level, responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions. The first job of a Tier I specialist is to gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem and then either assigning the ticket/ issue to a technician or, work on that basic requests by themselves...
    Tier-2 Support: This is a more in-depth technical support level than Tier I containing experienced and more knowledgeable personnel on a particular product or service. It is synonymous with level 2 support, support line 2, administrative level support, and various other headings denoting advanced technical troubleshooting and analysis methods.
    Tier-3 Support: This is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods. These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues. Note that Tier III technicians have the same responsibility as Tier II technicians in reviewing the work order and assessing the time already spent with the customer so that the work is prioritized and time management is sufficiently utilized.
    Tier-4 Support: While not universally used, a fourth level often represents an escalation point beyond the organization. This is generally a hardware or software vendor. Within a corporate incident management system it is important to continue to track incidents even when they are being actioned by a vendor and the SLA (Service Level Agreement) may have specific provision for this.

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