Store Execution – Store Execution is crucial to measure the success of a Retailer in selling the product assortment, have optimal inventory to prevent Stock outs as well as ensure that the wastage is minimal and labor force is used optimally. Store Execution analysis is the key to success for any Retailer. Some of the key performance indicators from a Store perspective are –
- Sales per Square Feet
- Sales compared to Last Year
- Wage Cost as % of Sales
- Average Sale Per Customer/Transaction
- Sales Per Hour (per store) – for selling hours only
- Sales Per Hour (per store) – for Labor hours only
- Average Time spend in store
- Average Waste per SKU
- Waste as a % of Sales
Supplier Scorecard – Supplier Scorecard is crucial to Retailers to measure and analyze Supplier/Vendor performance. It is also important from a CPFR perspective that Retailers provide the timely feedback to Suppliers (Manufacturers and Logistics providers) to ensure that the collaboration works well for both the trading partners. Supplier Scorecard focuses on the following indicators –
- Vendor Rating based on Delivery Timeliness
- Vendor Rating based on Perfect Order Ratio
- Vendor Rating based on Quality Rejects %
- Vendor Rating Based on Waste Rejects %
Supplier Scores and criteria can be published via Scorecards and Dashboards not only for Internal Management consumption but also can be published to Suppliers and Vendors through Corporate Portals.
Execution Monitoring – Execution Monitoring is crucial to Manufacturers to analyze their operational performance from different perspectives like Inventory Management, Production Planning and Execution, Labor Productivity, Manufacturing Efficiency and Plant Utilization. Category Management focuses on the following indicators –
- Revenue per employee
- Revenue per square foot
- Cash to Cash Cycle Time in days
- Inventory Lost due to Wastage %
- Capacity Utilization %
- Inventory Costs
- Manufacturing cycle time
- Average Days Total Inventory
- On Time Delivery to Purchase Order
- Average Hours Overtime Per Week
- Stock Out Ratio
- Average Order Execution Time
- Planned versus Emergency Maintenance
Manufacturers can in turn share some of the metrics like Average Order Execution Time, Manufacturing Cycle time that can help Retailers plan their collaborative process based on better understanding of the entire supply chain metrics.
Customer Scorecard – Customer Scorecard is crucial to Manufacturers measure the customer satisfaction (Retailers) as well as average turnover and order frequency from Retailers. Some of the key performance indicators for Customer Scorecard would be –
- Average Revenue per Customer
- Top 5/10 Customers by Sales
- Top 5/10 Customers by Volume
- Top 5/10 Profitable Customers
- Average Order Frequency by Customer
- Ratio of Active/Inactive Customers
- Average Payment Lifecycle by Customer
- Customer Satisfaction Index
- Customer Churn Ratio
The Customer Scorecard can provide significant insights to Manufacturers regarding Customer satisfaction as well as identify causes for churn and also identify the most Profitable Customers.
It can help is understanding Customer needs by segment and modify plans based on the insights.